Support
Returns & refunds
Changed your mind, or something's not right? Pick your order below and follow your return from start to refund.
Eligible for return
- •Returned within 14 days of delivery
- •Unused, unworn and in its original condition
- •Tags attached and original packaging included where possible
- •Proof of purchase — your order number is enough
Not eligible for return
- •Perishable goods and food items
- •Personalised or made-to-order items
- •Underwear, swimwear and earrings, for hygiene reasons
- •Gift cards and vouchers
How it works
No. 01
Log your return
Pick your order below and tell us what you’re sending back — we’ll review it and confirm how to proceed.
No. 02
Pack it up
Pop the item back in its original packaging if you still have it, tags attached, ready to go.
No. 03
Send it back
Drop it at a collection point or arrange a courier pickup — we’ll confirm which options are available for your order.
No. 04
Get your refund
Once we’ve checked it over, your refund is on its way to your original payment method — usually within 5–7 business days.
Log a return
Refunds are issued to your original payment method — we can't refund to a different card or account.