Frequently asked questions

It depends on your order total. Orders under R650 are R250 for home delivery or R90 to collect from a pickup point. From R650, home delivery is R79 or R49 to collect. Spend R1,500 or more and delivery is free. Heavy or bulky items carry a flat R250 delivery fee and are delivered to your address. You always see the final cost at checkout before you pay.

Most orders in major metros arrive within 2–4 business days. Other areas can take a little longer — you’ll see an estimate at checkout before you pay.

Open your orders and tap the one you’re after. Every order moves through Placed → Processing → Shipped → Delivered, so you’ll always know where it’s at.

Once an order is placed we can’t edit it directly, but contact us quickly with your order number and we’ll do what we can before it ships.

Some orders qualify for cashback toward your next purchase. If you’re eligible, it’s credited automatically — no code needed, and you’ll see it sitting in your cart.

Card (Visa and Mastercard), Instant EFT, and popular local options including SnapScan, Zapper, Ozow, PayFast, Payflex, Mobicred and Capitec Pay.

Yes — payments are processed by our payment partners over an encrypted connection. We never see or store your full card number.

Payflex and Mobicred, where offered at checkout, let you split your order into instalments through their own terms.

This is usually your bank or payment provider declining the transaction. Double-check your details and try again, or try a different payment method — contact us if it keeps happening.

Sign in, open the returns page and pick your order. Tick the items you’re sending back, tell us why, and submit. You can follow its status on the same page.

You’ve got 14 days from delivery to send something back, as long as it’s unused and still has its tags or packaging.

Once your return is received and checked, we refund your original payment method. It typically reflects within 5–7 business days.

If the item arrived faulty or wrong, we cover it. If you’ve simply changed your mind, return shipping is on you.

Yes — choose “Exchange” instead of “Refund” when you log your return and we’ll confirm the details with you once we’ve reviewed it.

It’s just what we call your SmallStreet account — sign in with email or Google to check out faster and keep an order history.

On the sign-in screen, tap “Forgot password” and we’ll email you a reset link.

Everything lives under Account — Profile for your name and phone number, Notifications for what we email, SMS or WhatsApp you about.

Yes, from Account → Settings. Your profile is removed permanently; we keep order records only as long as we’re legally required to.

Contact us with a bit about what you’d like to sell and we’ll walk you through setting up as a supplier.

Sales are tracked in your Earnings tab. Once you’ve got a balance, request a withdrawal and we’ll process it from there.

Requests are reviewed and paid out to your bank details on file — you can follow the status of each request right from the Earnings tab.